Refund Policy

This Refund Policy explains when refunds may be available for purchases of eSignIQ subscriptions and related services.

Bytenetix operates eSignIQ and uses Paddle.com as the Merchant of Record for eligible online purchases. Paddle handles payment processing, customer service inquiries, and approved returns for those orders.

If you purchase a new paid subscription directly through our online checkout, you may request a refund within 30 days of the original order completion date.

Refund requests made after 30 days are generally not eligible unless required by applicable law or approved as an exception.

Subscription renewals are generally non-refundable once a renewal charge has been processed, except where required by law or approved by Paddle or eSignIQ at our discretion.

To avoid renewal charges, cancel your subscription before the next billing date from your account settings or by contacting support.

We may decline refund requests for abuse, repeated refund claims, or violations of our Terms of Service.

Fees for services already fully delivered, completed implementation work, or custom enterprise arrangements may be non-refundable unless your written order states otherwise.

To request a refund, contact support@esigniq.io with your order details and the reason for the request.

If your order was processed by Paddle, you may also be asked to work with Paddle support because Paddle is the Merchant of Record for those transactions.

Approved refunds are generally returned to the original payment method.

Processing times depend on the payment provider and your bank or card issuer.

Legal entity: Bytenetix

Address: Siddhraj Zori, Sargasan, Gandhinagar, Gujarat 382419, India

Website: 127.0.0.1:34567

Email: support@esigniq.io